Reference

Your Data Choices At a24

a24 keeps your account details, UPI, Paytm and PhonePe payment records, cookies, and security checks under one Privacy Policy, so you can see what we collect before you…

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How The Policy Applies In India

a24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect, use, share and keep data connected with your account, wallet checks, device access and support requests. We use it to run account access, verify payment references, detect unauthorised activity and answer privacy requests. When a game such as Lightning

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Roulette, Release the Kraken or Spribe Aviator creates account activity, we may keep the related logs needed for wallet accuracy, risk checks and records required by law. Access and eligibility depend on local law and are available where local law permits. We do not sell your
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account data. Where we work with payment processors, security vendors or customer care tools, we share only the data needed for that purpose and apply controls that limit use to the agreed privacy task.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Privacy Help For India Accounts

If you have a privacy question, contact us from the account email where possible. That helps us match your request to the right account without asking for extra documents.

Email privacy desk Write from your account email with your a24 ID, the privacy request you want handled, and any affected payment method such as UPI, Paytm or PhonePe. We will reply with the next verification step.

Account chat request Use chat after signing in if your question is about cookies, device sessions or recent account activity. We may move complex privacy requests to email so the full record stays clear.

Document correction path If a name, date or payment reference looks wrong, tell us what needs changing and why. We check the supporting record before updating wallet, identity or support logs linked to your account.

DATA HANDLING

Account Privacy Controls We Use

Our privacy controls are built around the account actions you take: signing in, browsing the lobby, opening games, using UPI, Paytm, PhonePe or Google Pay, and speaking with support.

Account data

We collect the details needed to create and maintain your account, such as contact data, login records and account settings. This lets us manage access, respond to requests and keep records accurate.

Payment data

UPI, Paytm, PhonePe and Google Pay references may be stored with wallet activity so we can reconcile deposits, process withdrawals and answer disputes. Card or bank data is handled through payment partners where relevant.

Cookie data

Cookies help us remember your session, protect sign-ins and understand basic page performance. You can change browser settings, though some account and security features may not work as intended without essential cookies.

Security logs

We record device, IP and session signals to spot unusual access, duplicated sessions or account takeover attempts. These logs are used for safety checks and are not sold to outside advertisers.

Retention checks

We keep records for as long as needed for account service, legal duties, payment reconciliation and security review. When a record is no longer needed, we delete it or reduce it where practical.

Request handling

You can ask to access, correct or delete personal data. We verify the request first, then explain what can be changed, what must be retained, and the reason for any restriction.

Your a24 Privacy Questions Answered

The questions below explain how the policy works when you create an account, use payment methods, open games or contact support. We have kept each answer practical, so you know what data may be involved and what you can ask us to do. If your situation needs a case-specific reply, contact us from your account email so we can verify you safely.

We collect contact details, account credentials, device signals and activity records needed to create and protect your account. We may also keep verification data if required for wallet access, support requests or legal checks.

Those methods can create payment references, timing records and reconciliation logs linked to your wallet. We use that data to match deposits, check withdrawals, resolve disputes and meet record-keeping duties.

Yes. Send the correction request from your account email and include the detail that needs updating. We may ask for proof where the change affects identity, wallet records or account security.

Cookies help keep you signed in, remember basic preferences and protect sessions from unusual activity. Some cookies are essential for account access; others help us understand site performance without selling your personal data.

Retention depends on the record type and the reason we hold it. Payment logs, security records and support history may be kept for legal, fraud-prevention and dispute needs, then deleted or reduced when no longer needed.

You can ask us to delete data we no longer need. Some records may remain where required for law, payment reconciliation, security checks or unresolved account matters, and we will explain the reason.

Yes. Access and eligibility depend on local law and are available where local law permits. Location or device signals may be used to apply access rules and protect the account environment.

Your Data Choices At a24

Privacy Help For India Accounts

Account Privacy Controls We Use

Account data

Payment data

Cookie data

Security logs

Retention checks

Request handling

Your a24 Privacy Questions Answered

01 What data does a24 collect when I open an account?

02 Why does the policy mention UPI, Paytm and PhonePe?

03 Can I ask to correct my account details?

04 How are cookies used on the site?

05 How long does a24 keep my records?

06 Can I ask for deletion of my personal data?

07 Does access depend on my location in India?

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