Reference

Terms & Conditions That Govern Your a24 Account

These terms set out the rules under which you access and use a24, including how your account is created, how funds move through UPI, Paytm, and PhonePe, and…

Applies to all India accountsCovers UPI, Paytm & PhonePe transactionsGoverns account creation and closureSets out dispute resolution stepsSubject to local law

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What These Terms Cover and Who They Apply To

a24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on a24 and using any part of the platform — whether that is the live casino lobby, the slots section, the sportsbook, or the payment wallet — you agree to be bound by these terms in full. These terms apply to all

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account holders accessing a24 from India where local law permits such access. They govern how you deposit funds via UPI, Paytm, or PhonePe; how withdrawals are processed and verified; how your account data is stored; and the standards of conduct expected during gameplay. a24 reserves the
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right to amend these terms at any time, and continued use of the platform after an update constitutes acceptance of the revised version. We will notify you of material changes via your registered email address. If any clause in these terms conflicts with applicable Indian law,
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the lawful clause prevails.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Our live chat agents can clarify specific clauses in these terms, explain how a particular rule applies to your account, and escalate formal disputes on your behalf during support hours.

Email Support For written records of your query — especially useful when disputing a transaction or requesting account data — send a detailed message to our support email and expect a response within 48 hours.

Help Centre Our help centre hosts the full text of these terms alongside explanations of how individual clauses affect account actions such as UPI withdrawals, session timeouts, and account suspension appeals.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights Under These Terms

We treat every aspect of your account — from how your payment details are stored to how long session logs are retained — as a matter governed by these terms and applicable…

Data Handling

Your personal data — name, contact details, and transaction history — is collected only for account operation and fraud prevention. We do not sell your data to third parties. Retention periods follow applicable Indian data protection requirements, and you may request a copy at any time by contacting support.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you use most. You can manage cookie preferences from your browser settings. Disabling analytics cookies does not affect your ability to deposit via UPI or Paytm.

Account Security

Your account is protected by password authentication and, where enabled, two-step verification via your registered mobile number. We will never ask for your password over chat or email. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Data Retention

Transaction records, including UPI, Paytm, and PhonePe payment confirmations, are retained for a minimum period required by law. After your account is closed, non-essential data is deleted within 90 days unless a legal hold applies to your account.

Requesting Changes

You have the right to request corrections to your account data at any time. To update your registered name, phone number, or address, submit a request via email with supporting documentation. Our team aims to process verified data change requests within five business days.

Who to Contact

For formal queries about these terms — including data subject access requests, account closure instructions, or dispute escalation — address your message to our compliance team through the registered email or the help centre form. We will acknowledge receipt within 24 hours.

Frequently Asked Questions About These Terms

The questions below cover the points our account holders ask about most often. If your question is not answered here, live chat or email support can point you to the relevant clause.

Yes, these terms apply to all accounts accessed from India where local law permits. By creating an account and using any feature — including UPI or PhonePe deposits — you accept these terms in full. Access is only available where permitted under applicable local law.

We will always notify you of material changes to these terms via your registered email address before the changes take effect. Continued use of the platform after that notification is treated as acceptance. You may close your account if you do not agree with the updated terms.

Send a data subject access request to our support email from your registered address. We will verify your identity and provide a copy of the personal data held on your account within the timeframe required by applicable Indian data law, usually within 30 days of verification.

Non-essential personal data is deleted within 90 days of account closure. Transaction records — including UPI, Paytm, and PhonePe payment history — are retained for the minimum period required by law. You can ask for a full deletion schedule by contacting our compliance team.

Contact our support team via live chat or email with your transaction reference number, the payment method used (such as UPI or Paytm), and the amount in question. Our team will investigate and respond within 72 hours with a resolution or a request for further documentation.

Yes. These terms prohibit fraudulent activity, use of automated tools, multiple accounts per person, and any behaviour that manipulates game outcomes. Accounts found in breach may be suspended pending investigation, and funds may be withheld until the review is complete.

Submit a correction request via our support email with a copy of valid identification. We aim to process verified requests within five business days. Corrections to payment-linked details such as a Paytm or PhonePe number may require additional verification steps for security.

Terms & Conditions That Govern Your a24 Account

How to Reach Us About These Terms

Security, Data and Your Rights Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Who to Contact

Frequently Asked Questions About These Terms

01 Do these terms apply to me if I access a24 from India?

02 Can a24 change these terms without telling me?

03 How do I request a copy of my personal data?

04 What happens to my data if I close my account?

05 How do I dispute a transaction under these terms?

06 Are there conduct rules that could lead to account suspension?

07 How do I request a correction to my account details?

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